Frequently Asked Questions

Answers before we begin

How do we know which services we need?

We start by discussing your objectives and reviewing your current marketing activity. This helps us recommend a focused scope and identify any foundations that need attention first.

Can we engage you for a single service?

Yes. An engagement can cover a specific service, a defined project, or an ongoing programme involving several services.

Can you work with our existing marketing team?

Yes. We can support your team with specialist expertise, additional production capacity, or responsibility for agreed channels and campaigns.

How much do your services cost?

Pricing depends on the scope, complexity, duration, and resources required. Your proposal will explain the deliverables, fees, payment arrangements, and any external costs.

Is advertising spend included in your fee?

Advertising spend is normally separate from agency fees. Your proposal will clearly identify how media budgets, management fees, and any third-party costs are handled.

How quickly will we see results?

Timing depends on the starting point, service, market, budget, and objective. During planning, we explain the expected sequence of work and agree on appropriate review milestones.

Do you guarantee rankings leads or sales?

We do not guarantee specific commercial outcomes or search positions. Performance is influenced by factors including competition, demand, pricing, budgets, and the customer experience. We commit to an agreed scope, responsible execution, and transparent reporting.

How do you measure success?

We agree on measures that reflect your goals. These may include qualified enquiries, acquisition costs, conversion rates, sales, repeat purchases, or relevant engagement. Where data allows, we connect marketing activity to later stages of the sales process.

Who owns the accounts and assets?

Ownership, access, and licensing arrangements are documented in the agreement before work begins. This includes advertising accounts, websites, creative files, and third-party tools.

What will you need from us?

Typically, we need access to relevant brand materials, business information, approved accounts, and the stakeholders responsible for feedback and approvals. We confirm the requirements during onboarding.

How do we get started?

Email with your main objective and a brief description of your project. We will review your requirements and arrange an initial conversation to explore the scope and next steps.

Have a different question?